Frequently Asked Questions
1. General questions
Q. Can I change my order?
Q. What payment methods do you accept?
A. We accept all Domestic & International Debit & Credit Cards, UPI, COD, Freecharge, Paytm Wallet & PhonePe.
Q. Which currency will I be charged in?
A. You'll be charged in your local currency.
Q. Do you offer EMI option?
A. No, we do not offer EMI option as of now, but we are working on it.
A. We ship our orders within 2-3 working days. The product usually gets delivered within 7-10 days.
A. No, we do not offer fast shipping.
A. You can track your order here
A. The Delivery Executive will attempt delivery 3 times. They will call you before delivering the package. Alternately, you can ask the delivery person to leave the parcel at your neighbor or at the security if you are planning to go out.
A. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Colour Me Mad Private Limited is not responsible for these charges if they are applied and are your responsibility as the customer.
Q. Do you accept returns?
A. Yes, We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. You can request for an return by clicking here. For more information please read our refund policy here.
Q. Can I exchange an item?
A. Yes, We have a 15-day exchange policy, which means you have 15 days after receiving your item to request an exchange. You can request for an exchange by clicking here. For more information please read our refund policy here.
Q. Are returns free?
A. Yes, the returns and exchanges are done for free.
Q. How long does it take to process a return?
A. It usually takes 10 working days to process a return.
5. Other questions
Q. Do you offer a referral program? How does it work?
A. Yes, we do have a referral program, you can read more about it here
Q. Do you have physical stores?
A. No, we do not have a physical store as of now but we offer our customised insoles at home. This service is available in Mumbai only. You can book the “At Home Service” by clicking here. If you need to see the product you can visit our Mumbai Office.
Q. Is there a warranty?
A. Yes, we have a 90 day warranty on manufacturing defects.